Privacy Policy

1. Introduction

Rivo Apps ("we", "us", or "our") operates mobile applications and web platforms that provide reservation and management services for businesses in Tunisia. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our applications and services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and profile details you provide when creating an account.
• Booking Data: Reservation details, booking history, preferences, and reviews.
• Location Data: With your consent, we may collect your device's location to show nearby venues and services.
• Device Information: Device type, operating system, unique device identifiers, and mobile network information.
• Usage Data: How you interact with our apps, including pages visited, features used, and time spent.
• Payment Information: Payment method details are processed securely through third-party payment processors. We do not store your full card details.

3. How We Use Your Information

• To provide, maintain, and improve our services.
• To process and manage your reservations and bookings.
• To communicate with you about your account, bookings, and updates.
• To send you promotional content and offers (with your consent).
• To personalize your experience and recommend relevant venues.
• To detect, prevent, and address fraud and security issues.
• To comply with legal obligations.

4. Sharing of Information

We may share your information with:

• Business Partners: Venues and service providers you book with, so they can fulfill your reservation.
• Service Providers: Third-party companies that help us operate our platform (hosting, analytics, payment processing).
• Legal Requirements: When required by law, regulation, or legal process.

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Withdraw consent for data processing at any time.
• Request a copy of your data in a portable format.
• Opt out of marketing communications.

8. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

9. Third-Party Services

Our apps may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at: contact@rivoapps.com