Support
We're here to help
Contact Us
Need help with your account, a booking, or have a question about our services? Reach out to us and we'll get back to you as soon as possible.
Response time
We typically respond within 24-48 hours.
Languages
We provide support in Arabic, French, and English.
Frequently Asked Questions
How do I create an account?
Download the app from the App Store or Google Play, tap "Sign Up", and follow the registration steps using your email or phone number.
How do I book a venue or service?
Search for a venue or service in the app, select an available time slot, and confirm your booking. You will receive a confirmation notification.
How do I cancel a booking?
Go to "My Bookings" in the app, select the booking you want to cancel, and tap "Cancel". Cancellation policies vary by venue.
Is the app free to use?
Yes, downloading and using the app is free for customers. You only pay for the services or venues you book.
How do I register my business on Rivo?
Contact us at contact@rivoapps.com with your business details and the field you operate in. Our team will guide you through the onboarding process.
I forgot my password. How do I reset it?
On the login screen, tap "Forgot Password" and enter your email or phone number. You will receive a reset link or code.
How do I delete my account?
You can delete your account from Settings > Account > Delete Account in the app, or visit our Account Deletion page.
Report a Problem
If you're experiencing a bug or technical issue, please email us at contact@rivoapps.com with the following details:
- Your device model and operating system version.
- The app name and version you are using.
- A description of the issue and steps to reproduce it.
- Screenshots if possible.